SpryPoint is very pleased to announce that the Town of Marana, AZ has selected SpryPoint to implement a new cloud-based Customer Information System (CIS) and supporting operational platform. The project is part of a technology modernization initiative with a focus on providing citizens with more tools to engage with the Town. As part of this engagement, SpryPoint will be implementing the following applications:
- SpryCIS - Customer Information System
- SpryEngage - Customer Engagement Platform
- SpryMobile - Mobile Field Service
Amanda Jones, Water Business Coordinator at the Town stated:
“The Town continues to grow and we expect to add 600+ additional premises each year for the foreseeable future. To help support this growth, we want a modern platform that provides our customers with greater flexibility when interacting with the Town. SpryPoint’s platform was clearly the most fully-featured service with the best value we evaluated. We are confident that with SpryPoint as a partner our utility is well-positioned to continuously improve the service we provide for our customers. Our team is very excited to get started with implementation.”
In addition to providing the Town with a new CIS, SpryPoint will also be implementing SpryEngage as a fully-featured customer engagement portal and SpryMobile as a mobile field service solution. Both applications are integrated out of the box with SpryCIS and will help the Town to eliminate numerous paper-driven business processes. Sprypoint’s platform is well aligned with the Town’s objectives and is designed to scale to support the needs of both smaller and larger utilities.
Ryan Cawley, Managing Partner at SpryPoint noted:
“Legacy CIS solutions with outdated licensing models have not kept up with the changing needs of utilities. SpryPoint’s mission is to address this gap and help utilities modernize customer service and operations by providing innovative Software-as-a-Service. Our support model allows our customers to focus on serving their customers while we take care of all technology and infrastructure-related management. We are elated to add the Town to our growing customer base in Arizona.”
About SpryPoint
SpryPoint was founded in 2011 to help utilities address the technological advances of the last decade. We believe that efficient business processes are at the core of customer satisfaction and operational effectiveness. To address the evolving utility landscape, SpryPoint has developed a cloud-based platform of enterprise solutions designed to make our customer’s lives easier. We help utilities improve customer service and operations through business automation. SpryPoint provides Smart Solutions for Smart Utilities.
To learn more about SpryCIS® and our platform of cloud solutions for utilities please visit our website at www.SpryPoint.com
About Marana Water
The Town of Marana is located northwest of Tucson and is currently growing at over 4% a year. The Town’s Water Department (“Marana Water”) is responsible for enhancing and protecting the quality of life for half the community by providing quality water and sewer services.
To learn more about Marana Water, please visit our website at https://www.maranaaz.gov/water