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Change

  • August 26, 2014

Estimated Reading Time: 2 minutes

No one likes change.

I don’t think this is necessarily true. Without a doubt, individuals find comfort in routine and consistency. Whether it’s eating the same thing for lunch everyday, or completing the same paper …

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Using integration & collaboration to drive efficiency

  • August 19, 2014

Estimated Reading Time: 3 minutes

If you think about the traditional paper work or service order lifecycle, it requires a lot of manual work. The manual processes begin when a work order is printed, and ends when the completed work …

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How do 10,000 service orders cost $17,000+ per year?

  • August 12, 2014

Estimated reading time: 2 minutes

It’s commonly understood that for a service-based organization like a utility, personnel and staffing costs represent one of the largest expenditures made each year. Any manual process such as distributing, completing, and entering paper work …

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What Does your Work Order Process Look Like?

  • August 4, 2014

Estimated reading time: 2 minutes

The work order management process at most small to mid-sized utilities hasn’t changed in a number of years. For those utilities on legacy billing and work order systems, the process tends to be manually intensive …

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Is ‘mobile’ a technological trend or a service delivery strategy?

  • July 21, 2014

Estimated reading time: 2 minutes

Chances are you’re reading this on a tablet…

It’s difficult to imagine but the first Apple iPad didn’t hit the market until early 2010. Over the past 4 years, many have gone from being tethered …

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