Town of Oro Valley, AZ selects SpryPoint for a new cloud-based Customer Information System.
March 25, 2021 - Charlottetown, Prince Edward Island, Canada
SpryPoint Services Inc. (“SpryPoint”), a leading provider of cloud solutions for utilities is very excited to announce that it has been selected by the Town of Oro Valley, AZ (the “Town”) to implement a new Customer Information System (“CIS”).
The Town’s Water Utility delivers water resources to 21,000 residential and commercial customers and is committed to long-term sustainable production and maintaining a cost-effective and environmentally sound business model. The continued growth of the Town’s customer base combined with changing expectations of functionality was the impetus for selecting new software.
Upon a diligent evaluation of Request for Proposals and a comprehensive demonstration process, the selection committee decided that SpryPoint’s platform was best aligned with the Town’s vision for the future. One of the main factors in selecting SpryPoint was the cutting-edge technology of the platform which is delivered as a Software as a Service (SaaS).
Peter Abraham, Director of the Town’s Water Utility stated:
“We were looking for a cloud platform with the functions and features expected by customers from a modern utility. Throughout the evaluation process, we were very impressed by the experience and knowledge of the SpryPoint team, their understanding of our vision for the future, and ultimately the modern functions and features available in their platform. We felt very comfortable selecting SpryPoint as a long term partner who will continue to support our operations into the future”
In addition to implementing SpryCIS, SpryPoint will also be implementing SpryMobile, a mobile workforce application to eliminate the need for paper service orders as well as a customer engagement platform, SpryEngage, which will provide customers with a modern self-service portal that will allow customers to manage their accounts, review consumption information, make payments and a variety of other self-service features.
Ryan Cawley, Managing Partner at SpryPoint stated:
“We are very excited to add the Town as SpryPoint’s first customer in Arizona. Our team is always looking to work with progressive utilities who understand and embrace the benefits that a smarter cloud-based software platform can deliver for both their users and their customers. SpryPoint will continue to disrupt the CIS market for municipal utilities which is dominated by legacy software that struggles to meet the needs of evolving modern utilities in a cost-effective manner.”
SpryPoint was founded in 2011 to help utilities address the technological advances of the last decade. We believe that efficient business processes are at the core of customer satisfaction and operational effectiveness. To address the evolving utility landscape, SpryPoint has developed a cloud-based platform of enterprise solutions designed to make our customer’s lives easier. We help utilities improve customer service and operations through business automation. SpryPoint provides Smart Solutions for Smart Utilities.
To learn more about SpryCIS® and our platform of cloud solutions for utilities please visit our website at www.SpryPoint.com or contact: