Highway copy SpryMobile Alerts and Notifications How does your utility
communicate with its customers?

Alerts & Notification Portal

Utility customers are increasingly asking you to communicate with them from multiple mediums. Unfortunately, many legacy solutions are not built to easily support the communication mediums your customers expect. SpryPoint Alerts and notifications provides a flexible and easy to use platform to configure automatic and actionable text (SMS), email and voice (IVR) messages. Whether it be outage notifications, collection notifications, high usage alerts or customer service surveys – the SpryPoint Alerts & Notification platform integrates with your back-office systems to allow you to quickly contact your customers on demand.
External Messaging
  • High usage/consumption alerts
  • Collection notifications
  • Past due notifications
  • Upcoming bill alerts
  • Outage notifications
  • Internal Messaging
  • Overtime/shift coverage
  • Training notifications
  • Company-wide meetings
  • Storm coverage
  • Metrics and Performance Management
  • Opt-in/opt-out management
  • Response/bounce rates
  • Successful deliveries
  • Message configurator
  •