One of the first steps in becoming a broadband customer is requesting the service. Many municipal utilities still manage service applications on paper, however, this process can be difficult to manage and is prone to error.
Work Orders & Asset Tracking
As with any infrastructure project, tracking the installation of assets and the utilization of materials and employee time is essential to determining your progress and cost control.
SpryPoint Work Order & Asset Tracking allows you to go beyond the spreadsheet and optionally integrate with other engineering and operational systems.
Mobile Service Orders
With your broadband infrastructure in place, it’s time to get your customers connected. SpryPoint Mobile Field Service allows you to manage the process from service order creation, to scheduling, dispatching, and order completion.
SpryPoint believes that collaboration between the utility and the customer is essential to delivering a successful broadband project. To this end, we deliver collaboration tools to help enable the conversation between both parties.
SpryPoint delivers a customer relationship-focused billing engine to help your utility meet the increasing demands of your customers and improve overall customer satisfaction.
When it comes to your municipal broadband initiative, the systematic collection and analysis of this data can help drive the success of your project. SpryPoint delivers a variety of data analysis services and performance benchmarking to help support your broadband initiative from constituent engagement through ongoing customer management.